Customer success champion known for leading Oracle Cloud ERP innovation (SaaS, PaaS) for high-growth organizations. Adept at transforming company goals and objectives into successful outcomes through IT initiatives. Skillful at maximizing personnel potential through coaching, empowerment and accountability. Known for building long-term relationships with business and delivering above expectation for stakeholders.
AWARDS
Winning Team for Capstone Business Plan in Executive MBA Program - 2018
President’s award, Gandhi Samaj of Chicago for community leadership - 2018 (Below)
Nominated foraward at Access Information Systems for excellent management of customer expectations and delivering outstanding customer experience
MVP award at Mastech Corporation for unwavering dedication and commitment
NCOAUG 2019 PRESENTATION
Presenting on Robotic Process Automation at North Central Oracle Application User Group (NCOAUG) Event in Chicago on August 1, 2019, along with Glen.
OATUG 2019 CONFERENCE SPEAKER
Business Case Study - Robotic Process Automation
Today, companies are looking for ways to optimize business processes that interact with the digital technologies around us that are repetitive in nature, to drive efficiency in their operations so their experienced staff can perform more intellectual tasks. I had the opportunity to co-present business case study of "Bank Reconciliation Process" at Oracle Applications and Technology Users Group (OATUG) Conference in San Antonio, TX (#CA19TX) where we showcased how a Software Robot can perform tasks similar to humans such as interaction with the Enterprise Applications, Web Portal, Emails, documents such as Word, Excel, PDF. The world of automation, AI is around us and it's up to us how we can transfer mundane tasks to the Robots to enforce compliance, reduce errors, improve speed, customer service and efficiency in our daily business processes and empower employees to focus on customer-centric interactions.
COMMUNITY LEADERSHIP PICTURES
Gandhi Samaj of Chicago Annual Gala, Youth Career Planning Seminar and Community Service Event (2014, 2015, 2018)