Customer success champion known for leading Oracle Cloud ERP innovation (SaaS, PaaS) for high-growth organizations. Adept at transforming company goals and objectives into successful outcomes through IT initiatives. Skillful at maximizing personnel potential through coaching, empowerment and accountability. Known for building long-term relationships with business and delivering above expectation for stakeholders.
ALLIANCE GLOBAL SERVICES
Jan 2002 - Feb 2005
Team Lead
Sr. Developer/ Team Lead for development and support of Happy Meal Toys Supply Planning application at McDonalds Corporation, covering 13000+ restaurants and 35+ distribution centers. Led a team of 6 consultants, planned new development, maintenance, patches, upgrades. Led change control for multiple production releases through planning, testing and user acceptance process. Improved performance of several processes to reduce run time and met 98% SLA each month. Reported to the engagement manager.
Managed Happy Meal Toys promotion planning, fulfillment and distribution every 3 weeks with tens of SKUs and meal options, along with special marketing promotion for 13000+ US restaurants through 35 distribution centers. Complex integration of Oracle EBS, Manugistics and host of other applications with strict SLAs for critical application processes.
Lead upgrade of Oracle EBS from 11.5.6 to 11.5.9 and data center migration projects. Developed number of critical processes and scaled application through tuning.
Developed new interfaces in Manugistics. Resolved complex interface issues from Oracle Application to Manugistics. Resolved Manugistics Plan issues. Assisted Supply Planners resolve data integrity issues in Manugistics on Plan days. Provided techno-functional support for setup and testing of new promotions. Played a SME role in Oracle EBS and Manugistics application development and support.
Work Appreciation:
"Excellent job on managing this."
"Thanks for your constant hard work and focus on quality."
"I just wanted to thank you for the amount of time and quality work you have put into the ROI project. You are a big part of the success so far."
"I have repeatedly stressed to each and every member of engagement team the importance of (and difference between) Delivery Quality and Service Quality. Ashwin truly understands that the delivery of his technical role is exceeded in importance by the way in which he delivers those technical tasks/outputs. This focus on Service Quality has earned him the highest levels of respect from both the client management and business management teams"
